Providing sufficient quality support and care to enable people to remain at home is a challenge. We continue to work with providers to increase this capacity.
From April 2025 home care is commissioned via a closed framework agreement with 12 home care providers across 8 localities. This approach was chosen to support the longer-term ambition to establish a more locality / neighbourhood based model of care. Individual packages of care are awarded after offers are evaluated and scored on quality, start date and adherence to preferences. The quality score is based on the evaluation of 4 categories, monitored by the Council’s Contract and Quality Assurance Team, which includes CQC rating, performance, contract compliance and quality assurance.
An Approved Provider List open framework has been in place since April 2025 which is used when the Council has been unable to source home care through the closed framework. Individual packages of care are awarded after offers are evaluated and scored on quality, start date and adherence to preferences. The quality score is based on the evaluation of CQC rating, quality of provision and provider information return.
As of April 2025, there are 66 providers across the closed framework, Approved Provider List and Legacy frameworks, with some covering several areas of the county and some operating in a much smaller geographical area.
In common with other authorities there are outstanding home care packages in the East Riding awaiting provision. This number has decreased in recent months as home care agencies have worked with the council to start to establish a more localised approach.
Although the recruitment and retention of staff remain the main barriers to increasing capacity in the market, the situation has improved in recent months. Recruitment of overseas staff using sponsorship schemes has brought greater capacity to the market.
Home Care supports our strategy of people remaining in their own homes for as long as possible and being supported to live as independently as possible. The model currently utilised by the Council is a time and task model whereby the Council commissions care calls from providers on the framework, over the term of the current frameworks we hope to work with providers to move to an outcomes based model.
Applying to the Framework
As the council predominantly commissions home care through a closed framework we cannot accept new submissions. However, if your organisation is interested in applying to join the Approved Provider List open framework, then please follow the link below and ‘Express Interest’ in the opportunity. Please note applications received after the first deadline 30 September 2024 will be opened either every 12 months or when an urgent need is identified and will be assessed against the selection criteria. The next planned opening to assess tender submissions will be 1 April 2026.
Click the image below to access the YORprocure/ YORtender website.
Framework Lots
Both frameworks are divided into lots based on geographical localities.
The Lots are as follows:
There is no limit to the number of providers awarded a place on the APL, however it must be recognised that there are no guaranteed levels of business and that all care packages are expected to be picked up by the providers on the closed framework.
There is no limit to the number of geographical areas an Agency can bid for. Please see Schedule 7 for details of each area.
Important: If you are bidding for this APL, please take into consideration how you will remain financially viable, as there are no guaranteed levels of business for this APL, as it is expected that the APL will only be used in extreme circumstances. If you are awarded a place on the APL, it does not mean you will be guaranteed any packages of care.
The Agency must have a registered office / location either within the East Riding of Yorkshire or within a neighbouring authority upon commencement of the framework. Where the Home Care Agencies office is not within the geographical locality they are operating in, the Home Care Agency must demonstrate how high-quality outcome-focused, person-centred care can be delivered and effectively co-ordinated within the geographical area(s) they operate. For the avoidance of doubt the neighbouring Local Authorities are as follows:
- North Yorkshire Council
- City of York Council
- Hull City Council
- City of Doncaster Council
- North Lincolnshire Council
- North East Lincolnshire Council
Framework Suppliers
The List of successful suppliers are updated at least annually following the assessment of new tender submissions to the Approved Provider List.
Provider Situation Reports
We produce Situation Reports weekly for our providers. The most up-to-date information is attached below.
This information covers the most recent six week period.
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Current Analysis
*CQC inspection information correct as of November 2025
It is our ambition through future contracting models to drive up the standards of care and this will be a key area of focus in future contracts.
To help us achieve this goal, we undertook research into the cost of care within the East Riding. Using the toolkit commissioned by the Care and Health Improvement Programme and developed by ARCC-HR Ltd we aimed to create a deeper understanding of the cost of care using information provided by providers, taking into consideration outlying costs.
After engaging with the market and holding multiple engagement sessions, the feedback on the ARCC tool was positive, with indications that those who attended would be taking part in the process. Although not all providers initially engaged, further efforts were made to encourage the remaining providers on the framework to participate.
The cost of care exercise cannot determine a value for the fair of cost of care which covers every provider’s individual circumstances. The results of such an exercise are a part of the considerations made in setting fees for domiciliary care. The sample size of this exercise, although reasonable, is a consideration and other factors will be assessed alongside the exercise in reaching decisions about a fair cost of care. There are also multiple other factors to consider including entrants and exits from the market and changes in national policy.
Future Developments
With the implementation of the new framework for home care, we hope to better understand the requirements of the market and addresses any shortages of home care provision within the East Riding this may identify.
We will continue to develop the locality model and increase our understanding of the current market including supply and demand and the profile of the current and future cohort.
We aim to increase our understanding of alternative models of home care delivery through quality research and following this research, engage with system partners and the public to ensure the new framework addresses the needs of the market and delivers on our aspirations for the future.
The vision for Adult Social Care is to promote independence, wellbeing and choice that will support individuals in achieving their full potential in healthier communities. It is our aim to ensure our approach is person centred, accessible, flexible and responsive for those in greatest need and to enable people to maintain their independence for as long as possible in their own homes and local communities.
The Council is dedicated to providing quality responses that are sustainable and flexible in order to meet current and future needs and demands.
To keep up-to-date with future opportunities within the Home Care sector, please register with YORtender using the link below.
Last Updated on April 1, 2026